Services & Collaborations offered by Liliane Nicole
What I Offer
Services & Collaborations
Administrative Support
Comprehensive administrative management to keep your business running smoothly and efficiently.
- Diary & Calendar Management
- Travel & Logistics Planning
- Front Desk & Reception Operations
- Workflow Automation
- Meeting Coordination
Financial & Systems Administration
Meticulous financial records and systems management to ensure operational compliance and clarity.
- Invoicing & Expense Tracking
- Budget Monitoring
- Financial Record Maintenance
- Compliance Support
- SLA Monitoring
Customer & Stakeholder Support
Professional communication management to maintain excellent relationships with clients, vendors, and stakeholders.
- Email Management
- Inquiry Handling (Freshdesk, Gmail)
- Stakeholder Engagement
- Complaint Resolution
- Professional Communication
Project & Task Management
Overseeing tasks and projects from inception to completion, ensuring deadlines are consistently met.
- Task Tracking (Jira, Trello)
- Team Coordination
- Deadline Monitoring
- Resource Allocation
- Progress Reporting
Process Optimization
Building systems and workflows that save you time, reduce errors, and scale with your business.
- Workflow Creation
- Tool Integration
- SOP Development
- Audit & Review
Helpdesk & Ticket Management
Responsive helpdesk support that keeps your inbox and ticketing system running efficiently.
- Freshdesk Ticket Management
- SLA Compliance Monitoring
- Query Categorisation & Prioritisation
- Escalation Handling
- Reporting & Analytics
Travel & Tourism Administration
End-to-end travel coordination and tourism support for businesses, teams, and clients.
- Itinerary Planning & Coordination
- Transport & Logistics Management
- Hotel & Venue Booking
- Tour Package Research
Web Development & Design
Building responsive, modern, and user-friendly websites that represent your brand and convert visitors into clients.
- Custom Website Design
- Responsive Mobile Optimization
- SEO Best Practices
- Maintenance & Updates
- Domain & Hosting Setup